82 more shopping days...

Can you believe it...

I walked into a store over the weekend and I was greeted by a large display...not Halloween, not Thanksgiving--- but CHRISTMAS!

So, I went home and looked at the calendar and much to my amazement I am WAY behind the 8-ball-- apparently-- what with only 82 more shopping days left before Christmas!

It got me thinking...how many more days left in the year? That would be 89.

89 more days to meet your goals...89 more days to WOW your customers/members...89 more chances to make an impact on a customer's financial life!

More importantly...it means that 2011 is only 90 days away!  

Here are 4 things to do THIS WEEK to make sure you are ready for both Christmas and 2011

1. Make a list-- divided by weeks-- of the tasks you want & need to get done by then
2. Talk with a customer -- in person-- and see how their goal progress is coming along
3. Talk with a staff member -- and ask "if they were CEO, what is the 1st thing that would change? What is the #1 thing they would keep?
4. Make a plan to communicate at least 3 times with a group of targeted customers between now and 12/31 and at least 3 times with a group of important staff members

With these actions in mind...you will help set the stage for all the planning, discussion and thought to be ACTIONABLE by the end of the year!

Cheers!

Bruce Clapp