Wednesday, May 30, 2012

Take the 2012 B2B Content Marketing Survey


B2B buyer behavior has been changing dramatically over the last few years as buyers increasingly refuse to be interrupted by traditional outbound marketing tactics. Content marketing has emerged as a highly effective strategy to engage the reluctant B2B buyer who is actively searching for guidance and information online, often involving social media, before making a complex purchase decision.

But as they embark on content marketing strategies, B2B marketers are asking themselves questions like: What types of content should I create? Should I outsource content creation? What forms of content work better than others?

The 30,000+ member B2B Technology Marketing Community on LinkedIn is conducting its annual B2B Content Marketing Survey to answer these questions, better understand the current state of content marketing in the B2B space, and to identify key challenges as well as best practices.

Follow this link to take the survey: http://www.surveymonkey.com/s/b2bcontentmarketing2012

All survey participants will receive an exclusive, free copy of the survey report before it is published to a broader audience.

Thank you for participating in the B2B Content Marketing survey!

Solve Problems. Don't Add to Them.

He should have…
     I can’t believe she…
          OMG, did you see how they…

If you listen to Rush Limbaugh or NPR…. If you watch E! or Extra, CNN or FOX News, you’ll notice it.

We’ve become a nation of Armchair Quarterbacks.

People become rich by simply sitting back and waiting for politicians and “celebrities” to screw up – then ignoring all of their own faults and pointing out the flaws in everyone around them.

They expect perfection from everyone, but add absolutely no value of their own to the world.

Many of you loyal readers are Marketers, most of the rest are CEOs or other execs.  No matter the title on your business card, we are all in the idea business.  What is the best way to drive traffic?  How can we reduce attrition?  What if we grew into a new market?  It is the production of great ideas that drive everything.

The next time you're involved in brainstorming or as a sounding board for other’s big ideas, remember the armchair QBs. 

Not every idea you’ll hear will be a good one, but just about every idea has some merit – no matter how hidden.  Individuals who spend more time ADDING value and creating ideas than they do dismantling other’s ideas move projects forward.

My personal rule of thumb … Never present a problem without a possible solution.  For every reason you find for why something won’t work, create at least one way to make it successful.

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MarketMatch is a full-service marketing firm, dedicated to the credit union and community banking community.  We utilize knowledge-based strategies to help you FOCUS on the right story that will generate the greatest  MOMENTUM and prove the best RESULTS with our written ROI Guarantee.

Want to learn more?  Enroll in the MarketMatch eCollege!  Smart online sessions delivered with CFMP credits, tactical advice and a game plan for success!


Monday, May 28, 2012

Help Your Prospects Find the Rest of the Story

One nice thing about publishing a blog is that it allows me to share the insights of really smart people. I frequently use blog posts to point readers to books, research reports, and other content that I believe is valuable. There's also a great deal of value to be found in other blogs, and I realize that I haven't pointed readers to this kind of content as often as I should. So, I'm now planning to devote about one post each month to a discussion of content I've discovered at other blogs.

Ardath Albee and Eric Wittlake are two B2B marketing thought leaders and practitioners that I follow closely. Ardath publishes the Marketing Interactions blog, and she is also the author of eMarketing Strategies for the Complex Sale. Eric Wittlake publishes the B2B Digital Marketing blog, and he heads up the media practice at Babcock & Jenkins.

Both Ardath and Eric recently published blog posts that address the importance of making it easy for prospects to stay engaged with your marketing content.

In New Research:  B2B Content is a Dead End, Eric wrote that many B2B content assets fail to provide readers/viewers/listeners a path for continuing their research. He reviewed white papers published by 10 large B2B marketers and found that:
  • Only two of the white papers provided a link to another content resource
  • Only one of the papers included a link to a web page where more recent content might be found
  • Five of the papers did not include links to a specific product/service page
Eric contends that by not including links to other resources in every content asset, marketers are missing the opportunity to keep prospects engaged with their content.

Ardath makes a similar point in Designing Calls to Action for B2B Marketing Content. She argues that a call to action should be a core component of every marketing content resource. It's important to understand, however, that a call to action doesn't only mean things like, "Have a salesperson call me," or "Schedule a demo now!" Ardath contends that most calls to action should be based on what will be helpful to prospective buyers. That usually means a link to other content resources that will take potential buyers to the next logical step in their decision making process.

Ardath and Eric are making an important point in these blog posts. We now know that most prospects prefer to learn about business problems and possible solutions in bite-sized chunks. For example, research by Eccolo Media and others shows that most buyers prefer white papers that are 4 to 8 pages long. I'm also seeing more and more 30-minute (as opposed to 1-hour) webinars. Delivering content in smaller "pieces" means that no single content resource will tell your prospects everything they need to know.

What you need to do is treat each content resource as one chapter of a novel or one episode of a TV miniseries. Always let your prospects know where to find the next chapter or the next episode.

Saturday, May 26, 2012

The French election, Goldman Sachs and...oh, brand management


Over the past year or so, Just Marketing
has carried guest blog posts from distinguished thought leaders in the
field. But looking over the list of contributors, I also noticed that we
have had no posts from the next generation of marketers. With the
marketing field changing as fast as it is, the next generation has an
entirely different perspective on brand building and consumer marketing.

Friday, May 25, 2012


As graduation season is upon us, a great man once said,
  "All our dreams can come true...if we have the courage to pursue them." - Walt Disney

Wishing a special congratulations to a huge MarketMatch fan, Casey Clapp, go get 'em Casey!

Enjoy your graduations, your weekend celebrations and enjoy your Memorial Day holiday.

Happy Friday!
Debbi

Wednesday, May 23, 2012

4 Simple Ideas to Create a Memorable Customer Experience

'Inc.' had a very intriguing article written by Jeff Haden, “6 Habits of Truly Memorable People.” Jeff went on to explain the importance of living life versus watching life pass us by. He stressed the importance of creating the experience in our personal lives not only for ourselves but also for the people around us.

We can take this one step further in creating a memorable experience for our customers every time they interact with our company. Below are a few simple ideas to start you on your way.
  1. Attentiveness – Attentiveness does not only mean being attentive while our customer is on the phone or in the lobby, but also following up with the customer after the fact. Did they order a new debit card or set up online banking? Follow up – be attentive – and ask if they have any questions or problems and then follow through with a solution. If everything is great - simply thank them for their business.
  2. Recognition – It’s so important to address our customers by name not just when they are in our lobbies or on the phone, but every time we see them - both at work and outside of work. A prime example of this was when a waitress from one of my favorite local restaurants saw me at a tourist attraction 300 miles from home and made it a point to come over and say ‘hi.’ Such a thoughtful gesture that can mean so much, both while at work and as we’re going about our every day lives.
  3. Personalization – By being attentive to our customers, we will begin to notice their individual needs and preferences. If you need to take notes to remember, do so. Each personalized experience you can offer adds value and promotes an extreme amount of loyalty.
  4. Delight – Customer delight has a personal touch, it appears spontaneous, and makes our customers feel good. Think about ‘thank you for your business’ notes, ‘welcome’ signs in our lobbies, sending ‘congratulations’ on life events, newspaper articles on children successes, etc. Look for ways to create meaningful, memorable, fun, unusual and unexpected experiences.
Many banks and credit unions may do the big things right, but it’s the little memorable experiences that differentiate us.  Create the memorable experience for you and your customers. 

Live Life.
Melissa 
Go confidently in the direction of your dreams! Live the life you imagined. Thoreau

MarketMatch is a full-service marketing firm, dedicated to the credit union and community banking community.  We utilize knowledge-based strategies to help you FOCUS on the efforts that will generate the greatest  MOMENTUM for your organization and demonstrate RESULTS with our written ROI Guarantee.

Want to learn more?  Enroll in the MarketMatch eCollege!  Smart online sessions delivered with CFMP credits, tactical advice and a game plan for success!

Tuesday, May 22, 2012

The Great Storyteller Gets the Audience.


What if there was a tiny building in a budding town that valued INTEGRITY over profits?

What if that building assembled all of the community’s brightest and most COMPASSIONATE people?

What if those individuals made a PROMISE to help everyone obtain the treasures they desired … the items they could afford – and better set aside riches for the future? 

What if they offered a PLEDGE to allow you access to your wealth, when and how you wanted, without seizing a ransom to do so?

Wouldn’t that be something?  Wouldn’t that be (Your Institution Name Here)?
  
Or …. You COULD say:
"We care."  "We have great loan rates."  "We offer convenient services."

Which would you rather read?  Which evokes emotion?  Which will stand out from what the other local banks and CUs are saying?

Even in our overly-busy lives, people are drawn into a great story.  We long to sit down and be entertained by the yarn of a gifted bard … to imagine our own lives through the well-scripted prose of another.

Think of your brand as an epic tale ... Your staff and customers are the characters ...  Each ad is one short story from it's chronicles.

Be the great storyteller and you'll get the audience's attention.

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MarketMatch is a full-service marketing firm, dedicated to the credit union and community banking community.  We utilize knowledge-based strategies to help you FOCUS on the right story that will generate the greatest  MOMENTUM and prove the best RESULTS with our written ROI Guarantee.

Want to learn more?  Enroll in the MarketMatch eCollege!  Smart online sessions delivered with CFMP credits, tactical advice and a game plan for success!


Check Your Backlinks...

Since Google's latest update, Penguin, targets low quality, irrelevant, spammy websites and links (which we'll call 'bad links'), it's prudent to check your own website's back-links to ensure those who are linking to your are relevant and synergistic to your own site's content.

To do this you can use several free back-link checkers, such as http://www.opensiteexplorer.org/, http://www.backlinkwatch.com/, or http://www.iwebtool.com/backlink_checker .  

Then, go down the list and see who's linking to you. This may be laborious, but well worth it. Especially if you noticed your traffic and SERP precense drop in the last few weeks, you may have speculated that Penguin is to blame.

Next, it's literally a manual process of visiting the 'bad link's' website and contacting them to remove the link going to your site. If there's several 'bad links', it's best to create a form letter. According to searchenginewatch.com, the letter should state that you are a website owner trying to recover from a Google penalty and would like the following links removed. Then, list the URLs where the links can be found, the URL on your site they point to, the anchor text ─ all the info needed to easily find the link you're requesting removed.

Sometimes, it's easy to find contact information of 'bad links', you simply visit the site and can find email or similar information in the footer or 'Contact Us' area of the website.
Other times it's harder, and you may need to engage in some free tools to help determine a 'bad link's' website owner. According to searchenginewatch.com, such tools are:

  • Domaintools.com: If you want to find out who owns the site your link is on, visit domain tools or type "whois.sc" in front of a URL.
  • C-Class Checker: If you have a list of all the links you want to get rid of, you can run them through a bulk C-class checker to see how many of them are on the same C-class.
  • SpyonWeb: If you only have 1 URL to work with, this tool lets you find out what other domains they are associated with. Just put in a website URL, IP address or even the Google analytics or AdSense code and you can find all of the websites that are connected to it.Keep a record of all efforts to contact 'bad links', as it will show Google you've been making a good effort to get rid of these irrelevant links.

If you find that Google's Panda & Penguin updates have affected your website and you believe there may have been an error of some sort, there is a form on Google you can fill out to pinpoint search terms that you believe you shouldn't be penalized for: https://docs.google.com/spreadsheet/viewform?formkey=dEVxdmdRWFJRTjRoLWZVTHZkaTBQbkE6MQ&ndplr=1

You Heard It Hear First...


Recently, I did a wonderful and informative interview with LA-based radio host, Rey Ybarra or NewMediaRadioHour.

We chatted about my SONAR Content Distribution Model as well as social marketing, duplicate content, Google updates, content creation, and more!
I really think it's a 'must listen to' for any marketer, entrepreneur or business owner.

To hear the full interview, visit:
 
Enjoy!

Pinterest And Other Social Sites You Should Be Aware Of


Pinterest And Other Social Sites You Should Be Aware Of

Most people know about popular social sites such as Facebook, Twitter, and LinkedIn. However, I get a lot of questions about other, underutilized sites that are on the tipping point of popularity, and how to use those sites for marketing purposes.  

First, I'd like to clarify the differences between various 'social' sites:

Social bookmarking, news and tagging are sites like Digg, StumbleUpon, Reddit, Delicious, and Pinterest. These websites allow users to 'bookmark' things they like - content, images, videos, websites - and allow others in the community to see what's been bookmarked and 'follow' if they wish. This is the epitome of viral marketing and community interaction. When groups of people are like-minded, it's fun and easy to share feedback of things of common interest. For business purposes, it's also a strong way to bond with your audience through content, news and images that are synergistic and leverage those interests for increased website traffic and more.

Social networking are communities like Facebook, Twitter, LinkedIn and Google Plus. It's a way for groups of people to meet and stay in touch with each other, for personal and professional purposes. People can friend, follow or fan someone based on affiliation or interest. Another new site is Quora.com, which is a social question and answer site. Users can view by category and post questions or answers on virtually a business related topic.

Social media refers to sites like Youtube, Flicker or Tumblr where groups of users share media content such as video, audio or pictures (photos). There's also new sites like Spotify.com, which are social music sharing sites, where users can listen to mp3 files as well as with friends via Facebook.

The following are some social marketing and bookmarking sites that you may want to include in your online marketing mix as well as some other tid bits you should be aware of.

Pinterest.com is a social community where users 'pin' (think of a bulletin board) things that they like. Quite simply, it's a virtual pin board. Users can re-pin (which promotes viral marketing ) or follow someone with the same interest. Pineterst is a fun site because it focuses on the visual element. You can utilize content (when you add your descriptive text to your 'pin') as well as include a back-link, but Pinterest primarily leverages graphics, images (pics) and videos pictures.  

Important Tip! For marketing purposes, you can use Pinterest to promote your business or websites related to your business, such as landing pages, squeeze pages, product pages and more. What's important to know is that if your website, or the webpages you're thinking of pinning are flash webpages, you will be unable to 'pin' it, as there's no static images on a flash page for Pineterst to 'grab' for posting.  

I've never been a fan of flash-based website. These sites may look pretty, but it's very hard for search engines to 'crawl' the page, for the very same reason Pinterest can't 'pin' it ... because it's dynamic. (Something to think about for those using search engine marketing and optimization!)

So if you're thinking about using testing Pinterest in your social marketing plan, make sure to pick websites or modify your own webpages to be graphic, image or video rich. Also, like any marketing tactics you're testing, make sure it's in sync with your overall marketing plan and target audience.

If you're target audience is an older crowd, then this may not be the best website, or channel, to reach them.

Quora.com is a great online resource community of questions and answers. If you want to reinforce yourself as an expert, you can search questions related to your area of expertise and post responses that are useful, valuable, and actionable. If you have a legitimate question about any topic, you can post by category and view replies from others who may be versed in that field.

Important Tip! It's important to keep a steady presence on Quora. Stick to your areas of expertise (categories and topics). Make sure you have a keyword rich descriptive bio about yourself and include back-links to relevant websites. All of these things help with credibility and bonding. In addition, Quora's pages are indexed by search engines and do appear and organic search results listing pages (SERPs). Than can expand your reach and visibility, which can lead to traffic to your website, which can then be parlayed into leads or sales.

Digg.com.com
is one of my favorite content bookmarking sites. You can upload content 'snippets' or news nuggets. The site will also pull in any images and well as back-links appearing on the same page as your content. Content can be given a 'category' so that the right readers will find it. The more popular your content (number of 'diggs'), the more people in the community it gets exposed to. Viral marketing and traffic generation (to the source website in the 'digg') are typical outcomes from this website. Reddit.com is a similar site which allows users to upload a content excerpts (article, video, picture) and link to the full version. This is a great site to increase your market visibility and extend reach. It's also a powerful platform to drive website traffic.  

Important Tip! Pick content that is useful, valuable and actionable - something newsworthy and/or interesting to your target reader. It's very important to have a strong, eye-catching, or persuasive headline that people in the community will want to read. There's so much background noise on Digg, that you want your content/headline to jump out at the reader. Also, include a back-link in the body copy you are uploading. With Reddit, excerpt space is limited, so make sure to pick content that will not only resonate with the target audience, but also include a headline that screams out to the reader to 'click here' to read more.  

With social marketing, it's a matter of matching the content type to the most synergistic platform and audience. Social marketing may not be for every business. But I believe it's certainly worth a strategic test. Just remember an old copywriting rule of thumb, which is 'know your audience'. If you know who your target reader (prospect) is, then you can craft enticing messages and pick social platforms where those prospects are likely to congregate.

Most any social marketing site can be leveraged for marketing and business purposes. But make sure to keep your messages fun, entertaining, engaging and interactive. Because after all, that's what the 'social' in 'social marketing' is all about.

Reader Questions On Content Syndication, Duplicate Content and Back-Links

As a follower of my blog, you've likely read about the SONAR Content Distribution Model and how it uses quality, original content through strategic, synchronized and targeted distribution on organic online channels.

Readers of my ezine as well as my book, Content Is Cash, often email me questions about 'SONAR marketing' and I thought it would be helpful to publish these real-life questions, as it may be something that was on your mind.

So here goes...

Q:  Do I have repurpose the original content every time I add it to a new SONAR site or do it only by individual SONAR categories?   

A: Yes. Your original 'catalyst content' should be the source content that goes to your in-house audience first (i.e. blog, email), then you should take that source and repurpose and reuse it -- adapting it accordingly -- to each SONAR site you disseminate it to as well as for each target audience within those select SONAR site. SONAR's key is using quality, original, content that is useful, valuable, and actionable.  For each site/audience, you can repurpose it in many ways:
--add new sentences, remove sentences
--add/change headlines, subheadings and intro copy
--change closing paragraph/call to action
--modify bullets, mix them up, or add/delete to existing ones

A press release of your repurposed version is a completely different format as the original source. It's written in third person and using quotes. It also should have a headline that is newsworthy and gets readers attention quickly. This version is different from a version that is, let's say, used in article marketing (article) or in social networking sites (content blurbs) -- yet all of these uses originated from the same source.

Q: If I have two Social media bookmarking sites, like Digg and Reddit, do I have to repurpose the article for each site or use the same content for the SONAR Social Media Bookmarking sites?

A: Yes, but it doesn't have to be heavy edits. You may change headline and add/remove sentences or paragraphs based on each audience and headline being used. It needs to be relevant and make sense to your target reader. That's what makes SONAR unique -- it's targeted and relevant -- it also leverages high quality content and is uploaded to synergistic website's where that audience would find it relevant.

Q: Wouldn't Google pick up that the back-link found in each repurposed articles as the same link as the original content and declare them the same?
Read my blogposts (below) on what is duplicate content and what isn't. If you target the content for each audience and repurpose it -- as long as it's quality content, relevant to each site and audience, and are on different domains -- it's not duplicate content or spam.  Your press release is targeted for one audience type; and your article marketing or social marketing blurb is targeted to another audience.  Google's updates like Farmer, Panda and Penguin are targeting sites that use irrelevant links, poor quality content and that are spammy. 

SONAR's uses are relevant to each audience/site it's on. It's not the same article over and over again, it's repurposed and modified. It's also not on the same domain -- it's all over the web in targeted locations that you're hand selecting.      

I like to mix up back-links as well. So some repurposed versions may link back to your source content. For example, your online press release may link back to the press release on your website or blog in the 'Press' or 'Media' section of your website; I also put in two other links in my press releases (in the About Us section, including social media account and free ezine sign up page -- for lead gen purposes). Your article (full or excerpt) may link back to the original article in your 'Newsletter archives' section. Your social media blurbs may link to 'Newsletter article', home page', or 'ezine sign up page', and so on.   Your links should be strategically chosen based on your call to action
Extra reading:
http://www.musclemarketing.blogspot.com/2012_05_06_archive.html

Monday, May 21, 2012

Hmmm...and other thoughts.

Good morning all...

Sitting here thinking about life.  How fast it goes, how great it is, how serendipitous it is...and it hit me.

Life is made up of thoughts...
Thoughts that are...
  • Funny
  • Deep
  • Interesting
  • Disturbing
  • Strategic
  • Fleeting
The key is knowing what thoughts to act on and what to simply let drift away. As marketers, we know that thinking about strategy and tactical execution is NOT the hard part...its never a challenge to imagine what you COULD do... the magic is determining what you SHOULD do.

So...today, I will help you categorize your thoughts into four key segments:
  • Thoughts to share
  • Thoughts to act on
  • Thoughts to think about
  • Thoughts to let go

Thoughts To Share

These are magical, inspiring thoughts that make you do equal part "hmmm" and "wow."  You know it when it hits...you think "this could really be something."  When these thoughts come...SHARE!  Twitter, meeting, email, pen and paper-- whatever is handy at the time.  An example of a thought to share:



"What if I created a program that allowed people to share pictures, updates and information and connect/reconnect with friends?"

(Facebook)



Thoughts to Act On

These are thoughts that prompt action and excitement.   Many times they are smaller thoughts that can lead to bigger items/thoughts/rewards.  Thoughts to act on are ones that have a time horizon and need action to bring them to life.  An example of a thought to act on:






"That woman is the most beautiful person I have ever seen."

(when I first met my wife)


Thoughts to Think About

These are thoughts that require a bit more time to "cook to completion."  These thought starters usually generate more questions and thoughts as they make their way to a complete thought.  An example of a thought to think about:






"I wonder if a company focused exclusively on marketing for financial institutions would work?"

(when I first thought about starting MarketMatch)


Thoughts To Let Go

These are usually destructive thoughts.  While sometimes easy to generate, they usually take time, effort and energy and yield very little.  These thoughts are best let go and allowed to evaporate into the air!  An example of a thought to let go:






"I wonder if I could land on my feet from jumping off that tower? "

(Anyone from JackAss- the movie)



The key to good and productive thinking is the realization about what type of thoughts you are having.  Just like life itself, its all about focusing on the 20% of your thoughts that will yield 80% or more of your success.


Happy thinking!


Cheers!

Bruce Clapp

Want to learn more?  Enroll in the MarketMatch eCollege!  Smart learning online sessions delivered five consecutive Tuesdays with 2.5 CFMP credits for EACH session, tactical advice and a game plan for success!  Enroll here!



MarketMatch is a full-service marketing consulting firm, dedicated to the credit union and community banking community.  We utilize knowledge-based strategies to help you FOCUS on the efforts that will generate MOMENTUM and yield the greatest RESULTS for your bottom line.