Good morning everyone...I have successfully returned from a fantastic trip to Kuala Lumpur, Malaysia! I keynoted a forum on product development, management and innovation for a contingent of Asian bankers. Great interaction and learning occurred along with the networking of bankers from across the Asian region. I thoroughly enjoyed the forum and the experience.
When I was in Kuala Lumpur, I had to go to the Petronas Twin Towers...formerly the world's tallest buildings (now 3rd tallest) to take in the sights and the views. Amazing!
I had two items imprinted on me during the trip. The first simply reinforced that banking is widely similar across the world. We all struggle with competition, managing rates is critical, and customer insight is mission critical to marketing success!
The 2nd has to do with the Petronas Towers and what they represent to me. They represent mankind's focused efforts to be leaders and that the view DOES change from the top. Translation? When you focus on an outcome, get everyone on board, and have the insights necessary....you can overcome any obstacle, create great new innovations along the way, and have an amazing view from the top!
The translation to you this morning....sitting at your desk drinking some coffee...is quite simply....take on the tasks that seems daunting, but engage your entire organization for assistance and include your customer along the way. They will paint the picture of success for you!
So, with December quickly fading and January 2010 quickly approaching, the time to think about new initiatives is now. Think BIG, act BIG, and include your customers in a BIG way!
Cheers!
Bruce Clapp
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