Tuesday, May 31, 2011

What is a Marketing Asset Management Solution?

Marketing automation is a hot topic in the B2B marketing community.  According to most reports, the number of companies using marketing automation solutions is growing rapidly, and the growth is expected to continue for the foreseeable future.

The term B2B marketing automation usually refers to technologies that automate activities like lead capture, lead nurturing, lead scoring, and lead distribution.  These technologies can greatly improve the effectiveness and efficiency of B2B marketing efforts, particularly when it comes to lead management.

There is, however, another type of B2B marketing automation that should also be on your radar.  These solutions are usually called marketing asset management solutions.  A marketing asset management solution is a suite of technologies, production capabilities, and fulfillment services that automate many of the processes relating to the procurement, management, and distribution of marketing materials such as marketing collateral documents, promotional items, and point-of-sale materials. A marketing asset management solution is essentially an outsourcing arrangement in which the solution provider assumes responsibility for several components of a company's marketing materials supply chain.

Here's how a marketing asset management solution works.
  • The core component is a central repository that contains digital versions of the marketing materials that a company uses.  The solution will also include an online catalog that contains images of the company's materials.
  • When an authorized user needs to order marketing materials, he or she logs into a secure website, selects the desired materials from the catalog, and places the order.
  • A marketing asset management solution also provides powerful customization capabilities.  If an item is designed to be customized, the online catalog will contain a template of that item.  The template identifies the content elements that can be modified and allows a user to customize the item in allowable ways.
  • The marketing asset management solution provider uses production technologies that allow most marketing materials to be manufactured on an order-by-order basis.  The solution provider also handles packaging and fulfillment.  In those cases where production economics don't allow for materials to be produced on an as-ordered basis, the solution provider will provide warehousing and real-time (or near real-time) inventory tracking and reporting.
A marketing asset management solution will significantly reduce the indirect costs of marketing materials and provide several other important financial and operational benefits.  In upcoming posts, I'll describe some of these benefits.

If you'd like to learn more about marketing asset management solutions, take a look at our white papers titled, Is a Marketing Asset Management Solution Right for My Company? and Four Reasons to Use a Marketing Asset Management Solution.  To obtain a copy of one or both of these papers, just put your request in a comment to this post or send an e-mail request to ddodd(at)pointbalance(dot)com.

Saturday, May 28, 2011

"No really, my market is different!"



Speak to enough brand managers of a global brand in countries around the world and you’ll soon come to expect the all too common refrain: “...but my market is different.”






Ask them to elaborate, and you’ll get the low down on how consumer habits in their market are different, their consumers' purchase behavior is different, preferences and tastes are different, how the media and the retail

Wednesday, May 25, 2011

Reduce the Hidden Costs of Marketing Materials

B2B marketers are understandably concerned about the performance of their campaigns and programs.  After all, the primary job of B2B marketing is to generate a sufficient number of qualified leads so that company sales will grow.  Plus, all of the recent emphasis on marketing ROI has increased the pressures on marketers to justify the investments they make in marketing efforts.

Obviously, marketers need to monitor and improve the performance of marketing campaigns.  But it's equally important to focus on the efficiency of marketing operations.  One area of marketing operations that offers huge opportunities for improvement in most companies relates to the management of marketing materials (marketing collateral, promotional items, and point-of-sale materials).

The issue here isn't the direct production costs of marketing materials, although that's obviously important.  What I'm talking about in this post is the cost of procuring, managing, and distributing marketing materials.  Research shows that over half of the real total spending on marketing materials can be attributed to obsolescence waste and to activities like procurement, storage, inventory management, and distribution.

This aspect of marketing is now receiving much more attention for a very simple reason.  The dollars saved by reducing these indirect, and often "invisible," materials costs can be redeployed to fund revenue-generating campaigns and programs.

The good news is that we now have the tools to reduce these costs and dramatically increase the efficiency of the supply chain for marketing materials.  These tools are usually called marketing asset management solutions, and if they're not yet on your radar, they should be.

In an upcoming post, I'll describe how marketing asset management solutions work and how they can improve the productivity of your marketing operations.

Sunday, May 22, 2011

Prepare for a Zombie Apocalypse


From the "Damn I Wish I Thought of That" file.

Last week the CDC ... yes, the U.S. Government's Center for Disease Control launched a campaign so successful that the generated traffic crashed their servers. I would LOVE to have a server-crashing campaign!!!! Wouldn't you?

Anyway, if you've watched the news at all lately, Mother Nature's been pretty testy. As a reaction to all of the flooding, tornadoes, and other unexpected nasties, the CDC wanted to educate the community about how to prepare.

Their answer? The Zombie Apocalypse blog. Here, anyone can learn how to prepare for and possibly survive a zombie apocalypse. You know, stuff like, have clean water on hand, keep a radio and spare batteries, non-perishable foods - stuff like that. The beauty is that there is nothing revolutionary here (kinda like the concept of checking and loans, huh?) They simply found a way to communicate information that most people simply don't care about (again, kinda like checking and loans, huh?)

This is a wonderful case study in taking a normal strategy and turning it on it's head to see things differently. It stands out, it differentiates, it clearly communicates and it has been darn successful.

I, for one, am inspired. I hope you are too!

Take care,
Eric

Saturday, May 21, 2011

Expect the unexpected

You’re either pregnant or you’re not.

And the market for pregnancy testing kits would appear to be similarly dichotomous: you either need a pregnancy test kit, or you don’t. If you do, you buy one and it helps you answer the first question in the affirmative or in the negative.

So you’d think there’s not much to the market – not much market segmentation potential. 

And yet...

The first level

What if...We Cast Off our Non-Profit Status?

In honor of Theater Communications Group's 50th Anniversary, the performing arts service organization solicited "what if" manifestos for their upcoming annual conference. In that spirit, I decided to point the "what if" in the direction of the the non-profit business model by asking what would happen if resident theaters abandoned up their non-profit status.

I am by no means the first to address this topic. On Tuesday, May 17, Thomas Cott featured the three great articles addressing this issue in his "You've Cott Mail" that day:

L3C Cha, Cha, Cha by Diane Ragsdale
Questioning Old Dogmas by Colin Tweedy
Revenue Means More Than Business Models by James Undercofler

The Assumed Argument: Mitigating Financial Risk by Relying Less Upon Volatile Funding Sources
I assume that the proponents of reexamining the reliance upon the non-profit business model by our resident theaters comes from those who feel that theaters could mitigate their operating risk by relying less upon volatile funding sources. In a previous post entitled The Funding Conundrum: A Marketer's Response, I discussed tactics an arts marketer could take in light of major government funding cuts. Coming from an advocacy background, my first instinct was to look at ways marketers could become better advocates. In doing so, I was trying to find ways to maintain status quo in a time of dwindling support. However, I now find myself asking what would happen if we found a way to develop an artistically valid and sustainable model that didn't rely upon any government funding? Would that allow us to create our own destiny? Would it eliminate our reliance upon a funding source that at best is dubious these days. We wouldn't have to consult the tea leaves to see if we were going to get our rationing of government funds or face the devastation that comes when those funds are cut at the eleventh hour. I hear many organizations discuss risk management these days. I wonder if eliminating a volatile revenue source and replacing it with revenue that is more dependable could become a very attractive option to companies that want to mitigate financial risk.

The idea of leaving behind the only thing most resident theater administrators have known their entire lives is daunting. In briefly contemplating this issue, a few questions immediately came to mind:

Would we jeopardize the artistic product?
As Ms. Ragsdale pointed out in her well written article on this topic, Arena Stage covered all of its expenses for its first fifteen years from box office revenue. In reading Zelda Fichandler's personal speeches to the original investors of Arena Stage, they don't reveal a particular concern about needing to sacrifice artistic integrity due to the financial pressures of having to meet expenses solely from the box office. However, I do not believe that resident theaters can depend solely on box office revenue if they eliminated their non-profit status, and doing so, would in my belief, inevitably lead to artistic sacrifices. That being said, as contributed revenue sources have declined, many organizations have had to look for new revenue streams so that the box office didn't become the sole method of revenue generation. New sources of revenue are popping up everywhere from real estate ventures, event rentals, restaurants, parking, corporate visibility opportunities, summer camps, bars, consulting services and partnerships with for-profit ventures. As long as there are other substantial revenue streams that prevent the box office from becoming an organization's sole source of revenue, the artistic product should be protected. Check out these articles about popular sources of new earned revenue:

Arts Centers and Real Estate: Sustainable Business Model? Createquity
New Jersey Arts Center Sets Real Estate Venture The New York Times
Lincoln Center to Consult on New Arts Center in China Forbes
Atlanta Symphony Orchestra Purchases Telemarketing Firm Artful Manager

Would we have to sacrifice the revenue currently generated by contributed sources?
Most annual fund campaigns track revenue from individuals, board giving, corporations, special events, foundations and government support. This isn't my particular area of expertise so my thoughts might be naive or worse yet, impossible, however below are my guesses at what might happen to these sources if theaters were to drop their non-profit status:


  • Individuals: Perhaps the largest loss of contributed revenue could be from major donors, who benefit significantly from the tax breaks received from philanthropic giving, although politicians are debating reducing the tax deductibility of charitable gifts. However, I don't believe that revenue from lower level donors would be significantly impacted. Research indicates that lower level donors primarily give to receive benefits designed to improve their experience while attending the theater, and not due to a value-based philanthropic reason. If theaters were to continue to offer experiential benefits in exchange for an additional fee, regardless if they were a non-profit or not, I believe they could maintain the revenue they receive currently from lower level donors.


  • Board Giving: I wonder if non-profit board members could be transitioned into investors in a for-profit model, serving in a similar capacity to a limited partner. That could allow an organization to maintain partial revenues from board members, while offering them an opportunity for investment returns.


  • Corporations: Corporate giving via truly philanthropic avenues has steadily decreased in the past decade. Most corporations now have moved their sponsorship dollars out from under philanthropic officers and into the hands of their marketing departments. Corporate sponsorships are primarily about visibility and client entertainment. I would guess that marketing officers aren't going to care if a theater is a non-profit institution or not when deciding where to spend their sponsorship dollars. They care about the value of the opportunities the theater can provide.


  • Special Events: Why not look at special events as one night, for-profit productions? By programming in-demand talent, pricing tickets at fair market value and controlling expenses, special events should be able to still generate significant revenue.


  • Foundations: Many foundations only give to non-profits because the IRS provides certain tax benefits to those that give 5% of their assets each year to organizations with 501(c)3 tax exempt status. For several theaters, this would be a substantial loss in revenue. I wonder if this could be resolved if the IRS offered to count grants given to LC3s in the same manner as those given to 501(c)3s.


  • Government Support: For many organizations, government funding is either non-existent or so volatile that it cannot be included in operating budgets by prudent organizations. Arts organizations close regularly because they lose municipal or federal support. Many well-governed organizations have already learned to treat government support as icing on the cake, and nothing more. Those that haven't, risk total insolvency if the political climate shifts.
So, What's Next?
For now, it seems there is a lot of talk. These days, there is very little certainty in or agreement on anything, including the best business model for a resident theater. I am mindful though that Arena Stage was founded in 1950 as a for-profit entity, and thrived as such for several years. Could it be that to go forward, the field [5/31: replaced the word "we" with "the field"] must go back? It seems fitting to end with a quote featured from Zelda Fichandler in Ms. Ragdale's article: "I bring this up simply to point out that, while we are gathered here in the name of the nonprofit corporation (and, indeed, without the nonprofit income tax code, our American theater would simply not exist), being nonprofit does not really define us—our goals, our aims, our aesthetic, our achievements. What defines us, measures us, is our capacity to produce art.”

Friday, May 20, 2011

Shared vision...is better than 20/20


Do your palms start to sweat when you are at the eye doctor's office and they ask you to read the eye chart? Or how about when you are renewing your driver's license and you have to read the eye chart? All the sudden I feel like I'm blind and I'm going to miss something even though I have 20/20 vision.

Do you think your staff ever gets that sweaty palm feeling when they are handed a new project, new initiative or faced with a new dilemma? There are probably times when your staff feels blind even though they have the power to complete the project, set a new initiative or conquer a dilemma, they just need a little guidance to get started.

Shared vision...is better than 20/20

Here are some ideas that might help you show your employees the light..
  • Tell them your story
  • Get your staff involved in living the vision
  • Make resources easily available
  • Set interim goals and celebrate success
  • Momentum is contagious
Drive your staff to achieve a higher purpose, together, by sharing your vision. When you share information they will feel more involved in the overall picture, which will empower them to work towards the common goal. Striving for a common goal will produce results you never thought possible. Give it a try, you will be surprised!

Make it a great Friday!
Debbi